FAQs


About Value Payment Systems

1. Why choose Value Payment Systems?
2. Is my information secure?

Credit or Debit Card Convenience Fees

3. What is the convenience fee for?
4. Who gets the convenience fee?
5. Is the convenience fee negotiable?
6. Can I deduct the convenience fee?

General Questions

7. When will the State receive my payment?
8. How is the payment posted to my account?
9. Can I make a partial payment?
10. Will I receive a payment confirmation number?
11. What do I do with my payment confirmation number?
12. What payment methods do you accept?
13. Can I pay someone else's tax liability using my card?
14. Will I receive points from my card type?
15. Can I make a payment from overseas?

Cancellations and Error Questions

16. What if I want to cancel a payment after I receive a confirmation number?
17. If my card declines, who should I contact?
18. Who do I call regarding amount of tax owed or other matters concerning the tax return?
19. What if I accidently paid more than I owe?

About Value Payment Systems, LLC

1. Why choose Value Payment Systems?
Value Payment Systems was founded to help taxpayers achieve Tax Payment Peace of Mind! Value Payment Systems founders have over 16 years of experience processing payments for the largest Tax Authorities including the IRS. By leveraging our experience and innovation, Value Payment Systems is able to offer a lower fee than other providers. Our simple, convenient, and secure online tax payment service allows the average taxpayer to complete their tax payment in less than 3 minutes.

2. Is my information secure?
At Value Payment Systems, security, privacy and accuracy is extremely important to us. Our systems meet all of the extensive requirements necessary to participate in the IRS credit card payment program including level 1 Payment Card Industry (PCI) compliance. To protect our customers' tax information we use the highest level SSL (Secure Sockets Layer) protocol and other leading security measures. Payment information will not be disclosed for any reason other than processing the transaction authorized by the taxpayer.

Credit or Debit Card Convenience Questions

3. What is the convenience fee for?
The convenience fee is charged by Value Payment Systems to cover the cost of processing the card transaction. Fees are based on the amount of the payment or payment method and are shown after selecting your payment method.

4. Who gets the convenience fee?
Your Tax Authority does not receive or charge any fees for card payments. The convenience fee goes directly to Value Payment Systems for processing the card transaction.

5. Is the convenience fee negotiable?
No. Value Payment Systems, LLC only receives a small portion of the fee. The majority of the fee pays for the transaction processing.

6. Can I deduct the convenience fee?
The fee is a non-deductable personal expense.

General Questions

7. When will the State receive my payment?
Your payment date and time are equal to the date and time you complete the transaction and receive your real-time confirmation number. It takes approximately 5 - 7 business days to post your payment to your account.

8. How is the payment posted to my account?
Your payment will post to your account based on the Social Security Number or Employer Identification Number provided.

9. Can I make a partial payment or use more than one card?
Yes, taxpayers can make partial payments using more than one card. You will need to complete separate transactions for each partial payment.

10. Will I receive a payment confirmation number?
Yes, taxpayers will receive a real-time confirmation number on the receipt. An email confirmation number will also be sent to the email address provided during the process.

11. What do I do with my payment confirmation number?
Your payment will post to your account based on the Social Security Numberor Employer Identification Number provided. However, you should keep a copy of the confirmation number with your tax records.

12. What payment methods do you accept?
Value Payment Systems accepts MasterCard, Visa, American Express, and Discover credit and debit cards.

13. Can I pay someone else's tax liability using my card?
Yes, the payment information may be different from the person owing the tax, bill or fee.

14. Will I receive points from my card type?
Card rewards and points are issued by your card issuer. To determine if you are eligible, please contact your card issuer.

15. Can I make a payment from overseas?
Yes, you can make a payment from overseas and it will be posted to your account in the same timeframe as a domestic payment. You will enter your filing location in step 1 of the process.

Cancellations and Error Questions

16. What if I want to cancel a payment after I receive a confirmation number?
Generally, payments cannot be cancelled.

17. If my card declines, who should I contact?
Taxpayers should call the card issuer regarding payment decline errors.

18. Who do I call regarding amount of tax owed or other matters concerning the tax return?
You should call your tax authority to report any problems concerning the amount of tax owed or any other mater concerning the tax return.

19. What if I accidently paid more than I owe?
In most instances, your tax authority will refund an overpayment once the return is received and processed. An overpayment may be used to settle or offset an existing debt on the taxpayer's account.

Value Payment Systems

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